Digital Defender 60+: Perspectives on Digital Literacy for the Elderly

Abstract

Purpose The impact of new information and communication technologies on the aging population is becoming more evident. It is leading to exclusion from family or social activities, which can limit the exercise of basic human rights. To combat this issue, The Public Defender's Office of the State of Amazonas partnered with FUnATI to promote the rights of vulnerable populations and conduct research on aging. As a result of this collaboration, the Digital Defender 60+ course was created. This course aims to train older adults in new concepts and practices required for citizenship in an increasingly digital world. The course trains older adults who can then share their knowledge with others. Method To collect data related to the exclusion of the elderly from the virtual environment, a qualified hearing was sought from over sixty-six elderly individuals belonging to different social classes, through an interdisciplinary team led by a public defender, psychologist, pedagogue, journalist, and computer scientist. Based on these data, a course was formulated, lasting eight months, with theoretical and expository classes to provide the missing knowledge and, consequently, empower the Digital Defenders 60+. Additionally, a methodology derived from Theater was used to stage what has been termed digital violence. Scenarios depicting the everyday exclusions and violence suffered by the aging population were developed. Results and discussion It has been identified that family environment is one of the obstacles faced by elderly individuals. Therefore, new practices are being developed that involve children, grandchildren, and nephews to establish stronger bonds and combat ageism prevalent in family relationships. The goal is to create a genuine support network for the elderly to help them navigate the challenges brought by the virtual world. Moreover, with the insights and data gathered during the course, practical stances are being projected in the development of technologies, such as cell phone applications, that possess inclusive designs. In addition to that, a theatrical piece is being created that depicts the daily struggles faced by the elderly population. The aim is to expand the fight against ageism and reach society as a whole.